Welcome to SuperEval! We’re excited to have you on board. This guide will help you navigate everything you need to know about your journey with SuperEval. Here, we’ll outline the next steps and provide you with the resources for a successful implementation of SuperEval!
First, let's meet your team!
As you kick off this exciting journey with us, we want you to know who’s in your corner. Our awesome team is here to support you every step of the way.
Let’s introduce you to your key contacts and what their role is as you get started with SuperEval:
- Customer Success Manager (CSM): Your main point of contact for implementation and best practices as you navigate implementation and beyond
- Help Desk: For technical support and assistance - also the team who will setup your evaluations
- Strategic Partnership Executive: The person who helped you get started with SuperEval is here to stay, available to assist with any questions about your account whenever you need them
Customer Journey
We’re excited to guide you through each step of the process as you implement our platform. From your kickoff call to future evaluations, we’re here to ensure everything runs smoothly and you have all the support you need. Let’s dive into each stage of your journey!
1. Kickoff Call
Your journey begins with a kickoff call, where we will introduce you to your team and align on the timeline and goals of your implementation. We’ll discuss the rubrics you plan to use and the users being evaluated. From here, we’ll outline what we need from you to get your instance set up, and the rest is in our hands!
2. Registration Setup
Next, you will compile the registration form, which outlines the users being evaluated, the rubrics they are using, and who is evaluating them. Once compiled, simply fill out this form, and we’ll take it from there! There’s no additional setup needed on your end and you can begin completing your evaluations when you are ready to get started.
3. Onboarding
Once registration is complete, it’s time for onboarding where we will teach both the evaluators and evaluatees how to navigate the platform. We will provide you with the guided instructions and resources necessary for success. Be sure to check out our User Guides for comprehensive help articles and video tutorials for each type of user, along with a recommended communication plan to send to your teams when you’re ready to get started:
4. Continued Support
Once your evaluations are underway, we won’t forget about you! We want you to know that we’re here for ongoing support, which includes:
- Check-ins from your CSM: To ensure seamless use of the platform and provide ongoing guidance.
- Help Desk Support: Available to assist with any technical issues or platform questions
- Newsletter: Coming soon!
5. Year-End Wrap Up
At the end of the year, it’s time to reflect and prepare for the next cycle:
- Review and share results: Analyze the evaluation results and reflect on opportunities for growth and improvement.
- Check-in with your CSM: Schedule a meeting with your CSM to discuss outcomes and begin to prep for next year's evaluation cycle!
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